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Frequently Asked Questions
What is the Woollux Warranty?
Woollux warranty applies to all physical goods purchased from Our website. You can learn more by clicking here.
What is the expected delivery time?
10 working days, depending on the Covid-19 situation. If your order is delayed, don't hesitate to get in touch with us to investigate and help you receive your order. We reserve our right to choose the best courier option for any given situation to better suit our client’s needs. If you would like to receive your package sooner than our normal delivery time, approach us directly, and we will work with you to find a better solution.
What is the standard production time?
Usually, 3-5 working days.
Can I speed up the production & delivery times?
Please get in touch with us directly to arrange an express order.
What payment methods are accepted?
We accept all major Credit & Debit cards.
Do you accept Returns & Refunds?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Check our refund policy.