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What is the Woollux Warranty?
Woollux warranty applies to all physical goods purchased from Our website. You can learn more by clicking here.
Do you ship internationally?
Yes, we offer Free International Shipping on all orders
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What is the expected delivery time?
The expected delivery time depends on your shipping option. We offer free shipping, which takes 1-3 weeks, and paid express shipping, which delivers in 3-4 days. You can choose your preferred option at checkout.
Are customs fees or taxes included?
Yes — all shipments are sent DDP (Delivered Duty Paid), meaning you won’t pay any customs fees or import taxes upon delivery. We handle everything.
Do you provide tracking information?
Yes, once your order ships, you’ll receive an email with a tracking link.
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What is the standard production time?
The make time is approximately 7-10 business days, though it may vary slightly depending on the current workload.
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Can I speed up the production?
Please get in touch with us directly to arrange an express order.
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What payment methods are accepted?
We accept all major Credit & Debit cards.
Do you accept Returns & Refunds?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Check our refund policy.
